ProCopy makes its mark

Take a look at our prodution capabilities

How do we create powerful production print partnerships?

Our Production Print Assessment

Regardless of if you have an existing production print environment or are researching the viability of bringing production print inhouse, ProCopy’s discovery process begins with a review of your current production print workflows and processes. The assessment identifies potential factors that affect productivity, turnaround, quality, and total cost of ownership.

Our Strategic Partnerships & Premiere Standings

In order to fulfill the needs of our elite clients with production print devices, ProCopy partners with industry-leading manufacturers that allow us to stay at the forefront of production print offerings. Our advanced standing with these OEMs provides us with priority access to their product lines, resources, and early notifications of new products, device modifications, and firmware upgrades. The manufacturers that we partner with have reputable products and notable longevity in this market.

Our Relationship with Flex Technology Group

As part of the Flex Technology Group family of companies, ProCopy…

• Improved Solutions: our solutions experts fully analyze your business and build an in-depth understanding before developing your customized solution. And being vendor-neutral, we’ll base solutions on individual client needs rather than a vendor we’re aligned with. Our specialists will objectively match you with the right products and equipment for your business, regardless of make, model, or brand.
• Improved Service: our Technicians receive advanced training in a broader range of equipment and issues. This means that they’re equipped to quickly identify and resolve your problems, no matter the makeup of your fleet. Our training and service models are backed by a level of consistency that you’ll see with each touchpoint.
• Improved Response Times: experience enhanced response times so you’ll get the service you need as quickly as you need it. Our centralized headquarters manages the dispatch of local technical engineers to the respective locations requesting service. Your service call completion rate will improve by the very first visit.
• Improved Reach: FTG’s national presence allows us to provide you and your business with the resources and support you need. Our national centralized headquarters manages all service, supply, and billing inquiries for all client locations.
• Improved Expectations: We focus on delivering preventative maintenance that’s proactive in solving your issues so you can seamlessly focus on your business.
• Improved Relationships: Complex support issues may require further OEM collaboration. As a premiere partner, we have already solidified our relationships and can swiftly work as a team to solve them.
• Improved Results: We understand that office equipment, software, and technology is an in investment. Increase your ROI by partnering with someone who truly understands the business and can help you drive productivity.

Our Continual Partnership Review Process

Emphasizing our focus on total client satisfaction, FTG guarantees to present clients with an Executive Partnership Review every quarter. Failure to execute an EPR on a quarterly basis will result in a 50% refund of your current quarterly payment.

These EPR’s create the baseline for continual process improvements. They ensure that you continuously receive superior service, maximize the capabilities of your production print capabilities, and reinforce a positive return on investment.

Our Production Print Partners

Our focus is on your success.